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Service assistance is outstanding. Rania, who takes service calls, is one of the most patient, caring and professional employees I have ever had the pleasure of speaking with. South Shore Fireplace is lucky to have her. Thank you.
Outstanding; Nick went above and beyond expectations.
Everything went very well. The technician was prompt, courteous, professional, and efficient. Took the time to explain the intricacies of the gas log fireplace that we inherited, when we purchased our home. Demonstrated how best to use it, and gave us tips on how to keep it up. I would definitely use them again.
I have been a homeowner for almost 20 years. I have dealt with MANY tradesmen in most areas of building , home improvement, and maintenance over the years. This company is by far the best not only in their industry but across all trades..... Start to finish. The office staff is top notch .... Knowledgeable, caring, and understanding... They did everything possible to educate me and guide me to make the right decisions to the repair work we needed done. The work was completed on time by professionals in their craft and trade. We are beyond satisfied from start to finish and I would highly recommend them for chimney cleaning, repair, new construction or any project. We plan to them in the near future to install a pellet stove.
We want to Thank south shore fireplace for our installation yesterday. The three men who came worked hard in the cold, snow and rain. They were very friendly and professional. It had been a crazy week with the storm and they got here as soon as they could to get us up and running with heat again. I would recommend this company to anyone and will be using them in the future